1. INTRODUCTION
1.1. Welcome to TIKTOK Shop
Welcome to the TIKTOK Shop platform (the "Site"). Before accessing this Site or creating a TIKTOK Shop account ("Account"), please carefully review the following Terms of Service to understand your legal rights and obligations concerning TIKTOK Shop Philippines Inc. and its affiliates and subsidiaries (collectively or individually referred to as "TIKTOK Shop," "we," "us," or "our"). The "Services" we provide include:
(a) The Site,
(b) Services offered through the Site and any associated TIKTOK Shop client software, and
(c) All related content, such as information, linked pages, features, data, text, images, photographs, graphics, music, sounds, videos (including live streams), messages, tags, programming, software, application services (including mobile applications), and any other materials made available through the Site ("Content"). Any new features or enhancements added to the Services will also be governed by these Terms of Service, which apply to your use of all TIKTOK Shop Services.

1.2. Platform Overview
The Services function as an online marketplace facilitating transactions between buyers ("Buyers") and sellers ("Sellers") (collectively referred to as "Users" or "Parties"). The actual sales contract is formed directly between the Buyer and Seller. TIKTOK Shop is not a party to this agreement and assumes no liability or obligations related to such transactions. Users are solely responsible for their transactions, including product listings, purchase warranties, and other contractual terms. TIKTOK Shop does not mediate transactions between Users and may, at its discretion, pre-screen Users or Content. We reserve the right to remove any Content or information posted on the Site in accordance with Section 6.4. TIKTOK Shop does not guarantee that Users will complete any transaction.

1.3. User Agreement
By registering as a user, you must:

Read and accept all terms and conditions outlined in these Terms of Service (including linked policies).
Consent to the processing of your personal data as described in our Privacy Policy.

1.4. Modifications to Services
TIKTOK Shop reserves the right to:

Modify, suspend, or discontinue any part of the Site or Services at any time (with notice where required by law).
Release certain Services in beta versions, which may contain imperfections, without liability.
Impose restrictions on features or limit access to the Site or Services without prior notice.

1.5. Account Eligibility
TIKTOK Shop may, at its sole discretion, deny access to the Site, Services, or Account creation for any reason.

Acceptance of Terms
By using TIKTOK Shop Services or creating an Account, you irrevocably agree to these Terms, including all referenced policies. If you do not agree, please refrain from using our Services or accessing the Site. Users below the Legal Age (18 or as defined by local law) must obtain parental/guardian consent to open an Account. Parents/guardians accepting these Terms on behalf of a minor assume full responsibility for all account activity.

Refrain from:

Copying, distributing, republishing, transmitting, publicly displaying, or performing any portion of the Services or Content.
Modifying, adapting, renting, selling, or creating derivative works.
Mirroring, framing, or embedding any Site content on another server or website without prior written consent.
Avoid using automated tools (e.g., robots, spiders) to monitor or copy Content, except for standard search engine technology directing users to the Site.

3.2. External Linking & Service Discontinuation

Linking to the Site:
You may link to the Site from external websites, provided:

Your website does not imply endorsement by or association with TIKTOK Shop.

Service Modifications:
TIKTOK Shop reserves the right, at its sole discretion, to discontinue or modify any part of the Services without prior notice.

4. SOFTWARE

4.1 License Grant & Restrictions
Any software provided by TIKTOK Shop as part of the Services is governed by these Terms of Service.
TIKTOK Shop retains all rights not expressly granted to you under this agreement.

Third-Party Software:
Any third-party scripts, code, or software linked to or referenced within the Services are licensed directly by their respective owners, not by TIKTOK Shop. Such third-party materials are subject to their own applicable license terms.

5. ACCOUNTS AND SECURITY

5.1. Account Registration
To access certain features of our Services, you must register for an Account by selecting a unique User ID, password, and providing the required personal information.

User ID Restrictions:
TIKTOK Shop reserves the right to suspend or terminate your Account if your chosen User ID is deemed offensive or inappropriate at our sole discretion.

Third-Party Services:
Your Account may provide access to third-party products, websites, or services linked to TIKTOK Shop.
TIKTOK Shop does not review or assume responsibility for third-party content, security, privacy policies, or practices.
Your use of such services is governed by their respective terms, which may differ from TIKTOK Shop’s policies.

5.2. Account Security
You agree to:
(a) Maintain the confidentiality of your password and use only your User ID and password for login.
(b) Log out after each session.
(c) Notify TIKTOK Shop immediately of any unauthorized Account use.
(d) Ensure your Account information is accurate and up-to-date.
You are fully responsible for all activities under your Account, whether authorized or not. TIKTOK Shop is not liable for losses arising from unauthorized access due to your failure to comply with these requirements.

5.3. Account Termination or Suspension
TIKTOK Shop may, at its sole discretion and without liability, take the following actions with or without notice:

Terminate or suspend your Account and User ID.
Remove Content associated with your Account.
Withdraw subsidies, cancel transactions, or withhold sale proceeds/refunds.

Grounds for termination include, but are not limited to:

Extended inactivity.
Violation of these Terms of Service.
Illegal, fraudulent, harassing, defamatory, or abusive behavior.
Multiple accounts, commercial resale, or abnormal purchasing.
Voucher abuse or failure to pay outstanding amounts.
Unauthorized third-party software use.
Harm to Users, third parties, or TIKTOK Shop’s business interests.

Legal Action:
TIKTOK Shop may refer violations to law enforcement and terminate Accounts immediately if legal disputes arise.

5.4. User-Initiated Termination
Users may terminate their Account by notifying TIKTOK Shop in writing (e.g., via email).
Termination takes effect no earlier than 24 hours after the request.
Users remain liable for incomplete transactions and must fulfill all obligations (e.g., payments, shipments) post-termination.
TIKTOK Shop is not liable for damages resulting from termination under this Section.

5.5. Geographic Restrictions
Accounts may only be opened in approved countries, as updated periodically by TIKTOK Shop.

5.6. Sub-Accounts for Sellers
Sellers may create Sub-Accounts linked to their primary Account(s) via TIKTOK Shop’s Sub-Account Platform.
By using Sub-Accounts, you acknowledge:
(a) Sub-Accounts are solely for Account management (fraudulent or illegal use is prohibited).
(b) All Section 5 terms apply to Sub-Accounts (where "Account" refers to "Sub-Account").
(c) Sub-Accounts may have full access to your primary Account. You are responsible for:

Configuring Sub-Accounts and granting third-party access.
All actions taken by Sub-Accounts (treated as your own).
(d) TIKTOK Shop may modify or terminate the Sub-Account Platform at any time.

6. TERMS OF USE

6.1. License Duration and Termination
Your license to access and use the Site and Services remains effective until terminated. TIKTOK Shop may terminate this license:

Automatically if you violate any provision of these Terms of Service.
At its sole discretion, with or without prior notice.

6.2. Prohibited Conduct
You agree not to:
(a) Upload, post, or transmit unlawful, harmful, or objectionable Content, including:

Harassing, defamatory, vulgar, or privacy-invasive material.

Content that exploits minors or violates their rights.

(b) Violate applicable laws, including:

Export/import regulations.
Third-party rights or TIKTOK Shop’s Prohibited and Restricted Items Policy.

(c) Impersonate any person/entity or misrepresent affiliations.

(d) Forge headers, manipulate identifiers, or remove proprietary notices.

(e) Modify, create derivative works, or translate Services without express permission.

(f) Use Services for fraudulent, misleading, or unauthorized purposes, including:

Operating multiple accounts to circumvent policies.
Accessing accounts via non-official means (e.g., bots, emulators).

(g) Manipulate listings, prices, or feedback systems.

(h) Disrupt Services, including:

Reverse engineering, decompiling, or bypassing security measures.
Interfering with servers, networks, or other Users’ experiences.

(i) Harvest personal data or infringe intellectual property rights.

(j) Transmit spam, viruses, or unauthorized advertising.

(k) Violate sanctions, anti-money laundering, or counter-terrorism laws.

(l) Stalk, harass, or infringe TIKTOK Shop’s rights.

6.3. User Responsibility for Content
You are solely responsible for all Content you upload, post, or transmit.
TIKTOK Shop does not endorse or guarantee the accuracy of any Content.
To the fullest extent permitted by law, TIKTOK Shop disclaims liability for:

Errors, omissions, or objectionable Content.
Losses arising from reliance on such Content.

6.4. Content Moderation
TIKTOK Shop reserves the right (but not the obligation) to

Pre-screen, remove, or suspend any Content without liability, including if it:
- Violates these Terms or the Prohibited Items Policy.
- Receives a User complaint or legal infringement notice.
- Is deemed objectionable.
Block communications to protect Users or enforce these Terms.

You acknowledge that:

You bear all risks associated with Content use.
You may not rely on Content posted by TIKTOK Shop or other Users.

6.5. Disclosure of Information
TIKTOK Shop may access, preserve, or disclose your Account information or Content if required by law or to:

Comply with legal processes.
Enforce these Terms or policies.
Address intellectual property violations.
Respond to customer service requests.
Protect the safety of Users, the public, or TIKTOK Shop.

7. Violations of our Terms and Conditions

7.1. Consequences of Violations
Violations of these Terms of Service may result in, but are not limited to, the following actions at TIKTOK Shop’s sole discretion:

Deletion of listings or content.
Restrictions on account privileges.
Suspension or termination of your account.
Criminal charges, where applicable by law.
Civil actions, including claims for damages, injunctive relief, or other legal remedies.

7.2. Reporting Violations
To report violations of these Terms by other users, please contact:
Email: customercare@apexmall.com

8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1. Policy on Intellectual Property Rights
TIKTOK Shop prohibits listings that infringe upon the intellectual property rights (IPR) of brands or rights owners ("IPR Owners").

8.2. User Independence
Users are independent entities and are not affiliated with TIKTOK Shop. TIKTOK Shop acts neither as an agent nor representative of Users and does not own merchandise listed on the Site.

8.3. Reporting Infringement
If you are an IPR Owner or an authorized IPR Agent and believe your rights have been violated, submit a complaint via our online form with the following:

Required supporting documents.
Allow reasonable time for processing.
TIKTOK Shop will address complaints as promptly as practicable.

8.4. Complaint Requirements
Complaints must include:

Signature (physical/electronic) of the IPR Owner or Agent ("Informant").
Description of the IPR allegedly infringed, including proof of ownership.
Detailed explanation of the infringement, including listing URLs.
Contact information (address, phone, email).
Good faith statement confirming:
- The complaint is filed truthfully.
- Use of the IPR is unauthorized.
- Indemnification agreement for damages arising from false claims.

8.5. Limitations on Enforcement
TIKTOK Shop does not enforce:

Exclusive distribution agreements.
Minimum advertised price policies, unless legally required.

8.6. Seller Indemnification
Sellers agree to indemnify TIKTOK Shop against all claims related to:

IPR infringement arising from their listings.
Removal of listings due to infringement claims.

9. PURCHASE AND PAYMENT

9.1. Payment Methods
TIKTOK Shop supports one or more approved payment methods.

9.2. Payment Modifications
Buyers may change their preferred payment method only before completing payment.

9.3. Buyer Responsibility
TIKTOK Shop is not liable for:

Errors in shipping/payment details entered by Buyers.
Wrongful remittances.
We reserve the right to:
Verify payment method authorization.
Suspend or cancel transactions if authorization is unconfirmed.

10. SELLER BALANCE

10.1. Definition
Seller Balance stores proceeds from sales, minus withdrawals.

10.2. Withdrawals
Sellers may transfer funds to a Linked Bank Account (1 withdrawal/day).
Transfers are processed on business days and take 1–3 days to reflect.

10.3. Third-Party Payments
Payments are processed via third-party channels. Sellers must provide valid payment details.

10.4. Payment Timeline
Sales proceeds are credited within 7 days of delivery or upon Buyer confirmation.

10.5. Withdrawal Requests
Once submitted, withdrawals cannot be modified or canceled.

10.6. Error Correction
TIKTOK Shop may debit/credit accounts to rectify processing errors, per applicable laws:

10.7. Account Adjustments

We may debit/credit Seller Balances for:

Fraudulent activity.
Lost/damaged items.
Transaction disputes.
Uncollected fees or customs detentions.

10.8. Inactive Accounts

Terminated or inactive accounts may incur administrative fees on remaining balances.

TIKTOK Shop GUARANTEE

11.1. Service Overview

The TIKTOK Shop Guarantee is a buyer protection service administered by TIKTOK Shop or its authorized agents.

Payment Holding: Purchase funds are held in a secured TIKTOK Shop Guarantee Account to mitigate transaction risks.

No Interest Earned: Sellers do not accrue interest or earnings on held funds.

11.2. Funds Release Conditions

Buyer purchase funds ("Buyer’s Purchase Monies") remain in the Guarantee Account until:

(a) Buyer Confirms Receipt:
Funds (less applicable fees*) are released to Seller upon delivery confirmation.

(b) Guarantee Period Expiry:
If no dispute arises, funds (less applicable fees*) are released post-expiry.

(d) Legal/Policy Compliance:
TIKTOK Shop may adjust disbursements to comply with:

Applicable laws.
Court orders.
Terms of Service enforcement.

*Applicable fees may include:

Shipping Fee (Seller’s portion)
Transaction Fee
Commission Fee
Cross Border Fee (if relevant)
Provides no legal advice on import/export matters.
Assumes no liability for compliance risks.
12.5. First-Class Post Shipping (Singapore)
Seller bears 100% of shipping costs if Buyer selects this method.
12.6. Alternative Shipping Methods
For other delivery options:
Shipping fees are shared among:
- Buyer
- Seller
- TIKTOK Shop
Fee allocation is determined by TIKTOK Shop and published on the Site.
TIKTOK Shop will:
- Charge the Buyer’s portion.
- Deduct the Seller’s share from the purchase price (per Section 12.2).
- Remit total fees to the logistics provider.
12.7. Logistics Services Clarification
TIKTOK Shop-supported logistics cover:
- International shipping to Singapore.
- Local ground logistics within Singapore.
Services are operated by TIKTOK Shop Express or third-party providers, subject to their terms.
1. CANCELLATION, RETURN AND REFUND
13.1. Order Cancellation
Buyers may cancel an order only before the purchase amount has been transferred to TIKTOK Shop's secured account.
13.2. Returns & Refunds
Buyers may request returns/refunds within the TIKTOK Shop Guarantee Period.
All requests are subject to the TIKTOK Shop Refunds and Returns Policy.
13.3. Transaction Cancellation by TIKTOK Shop
TIKTOK Shop reserves the right to cancel any transaction on the Site.
The Buyer’s sole remedy is a refund of the purchase price paid to the secured account.
13.4. Offline Payments
TIKTOK Shop does not oversee cancellations, returns, or refunds for transactions conducted outside the platform.
13.5. Refund Processing

Approved refunds will be credited to the Buyer’s TIKTOK Shop Wallet within five (5) business days.
1. SELLER'S RESPONSIBILITIES
14.1. Listing Management
Sellers must:
- Maintain accurate and current product listings, including:
  - Prices
  - Inventory quantities
  - Product details
  - Terms and conditions of sale
- Prohibit the posting of misleading or false information.
14.2. Pricing Policy
Sellers determine the selling price of items.
Listed prices must include all applicable charges, such as:
- Sales tax
- VAT
- Customs duties
No additional fees may be imposed on Buyers.
14.3. Promotions & Adjustments
TIKTOK Shop may, at its sole discretion:
- Offer price reductions, discounts, or refunds to facilitate transactions.
- Adjust the final price paid by the Buyer accordingly.
14.4. Cross-Promotion
To enhance sales, TIKTOK Shop may feature Seller listings (with adjusted pricing) on:
- Third-party platforms (e.g., portals, price comparison sites).
- TIKTOK Shop-operated websites (domestic or international).
14.5. Tax Documentation
Sellers must provide Buyers with:
- Receipts
- Credit card slips
- Tax invoices
upon request.
14.6. Tax Compliance
Sellers are solely responsible for:
- All taxes, duties, and fees related to sold goods.
- Complying with current tax laws and regulations.
TIKTOK Shop does not provide legal or tax advice.
Sellers should consult tax specialists for guidance.
14.7. Policy Violations

Violations of TIKTOK Shop policies may result in enforcement actions as outlined in Section 7.1.
1. PAID ADVERTISING
15.1. Advertising Services Overview
TIKTOK Shop offers:
- Keyword Ads
- Flash Sale Ads
(collectively, "Paid Advertising").
By purchasing Paid Advertising services, Sellers agree to:
- These Terms of Service.
- All Paid Advertising Rules posted on the Site or communicated in writing.
Refusal to comply prohibits service purchase.
15.2. Eligibility
To use Paid Advertising, Sellers must:
- Meet qualifications under Paid Advertising Rules.
- Maintain an active, unsuspended Account.
15.3. Advertising Credits ("Ad Points")
- Purchased via designated websites.
- Fees deducted from Ad Points balance.
- Validity: 6 months (or as specified by TIKTOK Shop).
- Non-refundable after checkout (unless stated otherwise in Paid Advertising Rules).
- Subject to Goods and Services Tax (GST).
15.4. Auto-Top-Up Function
Sellers may enable automatic Ad Points replenishment when balances fall below a set minimum ("Ad Points Minimum Amount").
Funds are deducted from the Seller Wallet (per Section 10).
15.5. Keyword Ads
Configurable per item:
- Budget
- Keywords
- Marketing cycle
Paid Advertising Period: Active until the Seller-specified expiry date.
Non-transferable: Unused Ad Points or time cannot be moved to other items.
15.6. Flash Sale Ads
Available during TIKTOK Shop-specified periods.
Inclusion of items at TIKTOK Shop’s sole discretion.
Non-refundable/Non-transferable: Regardless of item availability.
15.7. Compliance
Listings must adhere to:
- Laws and regulations.
- TIKTOK Shop’s Prohibited/Restricted Items Policy.
- Paid Advertising Rules.
Violations may result in:
- Immediate listing removal.
- Forfeiture of associated Ad Points/fees.
  5.8. No Performance Guarantee
  TIKTOK Shop does not warrant:
  - Increased product ratings.
  - Higher sales volumes.
  15.9. Seller Responsibility
  Sellers must:
  - Assess budget and goals before purchasing services.
  - Acknowledge TIKTOK Shop’s limitation of liability for advertising outcomes.
  15.10. Liability Cap
  If TIKTOK Shop is held liable for Paid Advertising:
  - Maximum liability = Amount paid for the service.
  1. ALCOHOL & TOBACCO SALES
  16.1. General Provisions
  Sales permitted only under this Section’s terms.
  Buyers/Sellers automatically consent by transacting.
  16.2. Buyer Obligations
  - Age Verification: Buyers/recipients must be 18+.
  - Provide valid photo ID upon request.
  16.3. Seller Obligations
  - Hold valid licenses/permits for alcohol/tobacco sales.
  - Submit copies to TIKTOK Shop for verification.
  - Ensure all provided documents are accurate.
  16.4–16.5. Delivery Terms
  - Age Checks: Delivery agents may request ID.
  - Refusal Rights:
    - If recipient appears intoxicated (alcohol).
    - If ID is unavailable/invalid.
  16.6. Indemnification
  Buyers/Sellers agree to indemnify TIKTOK Shop against claims arising from:
  - Breach of Sections 16.2/16.3.
  - Violations of laws or third-party rights.
  1. TRANSACTION FEES
  17.1. Domestic Sellers
  - Transaction Fee: 2% of purchase price (rounded to the nearest cent).
  - GST applies (Seller’s responsibility).
  17.2. Cross-Border Sellers
  - Cross-Border Fee: As published on the Site.
  - Seller-paid.
  1. OVERSEAS SUPPLIER REGISTRATION
  18.1. GST Compliance for Digital Services
  Overseas sellers of digital services ("Overseas Digital Services Sellers") must charge GST on services provided to:
  - Individuals
  - Non-GST registered businesses
  (Collectively "OVR GST Amount")
  GST-registered buyers must provide their GST registration number as proof of status.
  Effective January 1, 2023:
  - The OVR regime expands to include:
    18.2. Tax Remittance & Seller Obligations
    TIKTOK Shop will:
    - Deduct and remit OVR GST Amounts to tax authorities.
    Overseas sellers must:
    - Correctly apply all applicable taxes.
    - Provide necessary documentation for tax compliance.
    Effective January 1, 2023:
    - Same expansion as Section 18.1 applies.
    1. DISPUTE RESOLUTION
    19.1. Transaction Issues
    Disputes will be resolved per TIKTOK Shop's policies.
    19.2. Claims Against TIKTOK Shop
    Users agree not to sue or assert claims against TIKTOK Shop/affiliates (unless TIKTOK Shop is the seller).
    19.3. Dispute Assistance
    Covered users may submit written requests for assistance.
    TIKTOK Shop may, at its sole discretion, facilitate resolution.
    No liability to either party.
    (See Refunds and Returns Policy for details)
    19.4. Warranty Coverage
    Assistance is available only for transactions covered by TIKTOK Shop's warranty.
    1. FEEDBACK PROCESS
    20.1. Submission Guidelines
    Feedback must be:
    - Provided via email or in-app form.
    - Non-anonymous.
    - Fact-based (affected users must be informed).
    - Constructive (vague/defamatory submissions rejected).
    1. DISCLAIMERS
    21.1. Service "As Is"
    No warranties (express/implied) including:
    - Merchant ability
    - Fitness for purpose
    - Uninterrupted/error-free operation
    - Virus-free security
    21.2. User Responsibility
    Users bear all risks of using the Services.
    21.3. Third-Party Transactions
    TIKTOK Shop does not control or warrant:
    - Item quality/suitability
    - Seller/buyer solvency
    Users must resolve disputes directly.
    1. LIABILITY LIMITATIONS
    22.1. Excluded Damages
    To the maximum extent permitted by law, TIKTOK Shop is not liable for:
    - Lost profits/revenue
    - Data/reputation loss
    - Failed savings
    - Any indirect/consequential damages
    22.2. Sole Remedy
    Users' only recourse is to terminate their account.
    22.3. Liability Cap
    If liable, TIKTOK Shop's responsibility is limited to the lesser of:
    - Payments under TIKTOK Shop Guarantee
    - [Other applicable cap]
    22.4. Non-Excludable Liabilities
    Does not apply to:
    - Death/personal injury from negligence
    - Fraud
    - Other non-excludable liabilities
    1. Links to third-party websites and videos shared from YouTube
    23.1 Third party links provided on this website will take you away from this website. These links are provided as a courtesy only and the websites they link to are not controlled by TIKTOK Shop in any way, so you access them at your own risk. TIKTOK Shop is not responsible for the contents of any linked site or any link contained in a linked site, including any changes or updates to such sites. TIKTOK Shop is providing these links only as a convenience, and the inclusion of any link does not imply or represent affiliation, endorsement or sponsorship by TIKTOK Shop of any linked site and/or any content on it.
    23.2 TIKTOK Shop allows you to share videos from YouTube on TIKTOK Shop's live streaming feature ("YouTube Content"). By sharing YouTube content, you agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms).
    1. Your Contributions to the Services
    24.1 By submitting Content for inclusion on the Service, you represent and warrant that you have all rights and/or permissions necessary to grant TIKTOK Shop the license below. Additionally, you acknowledge and agree that you are solely responsible for any Content you post or otherwise make available on or through the Services, including but not limited to its accuracy, reliability, substance, express rights, compliance with all laws and regulations relating to any contribution of Content. Laws and Legal Restrictions: You grant to TIKTOK Shop and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable license and may transfer to use, copy, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform such content contributions in any media format and through any communication channel within or in connection with the Services, including but not limited to the promotion and redistribution of portions of the Services (and the Works derivatives) without attribution, and you agree to waive all moral rights (and any similar rights anywhere in the world) in this regard. You understand that your Contributions may be transmitted over various networks and modified to conform and adapt to technical requirements.
    24.2 Any content, materials, information or ideas you post on or through the Services or transmit to TIKTOK Shop in any manner (each, a “Submission”) will not be considered by TIKTOK Shop as confidential and may be disseminated or used by TIKTOK Shop without compensation or liability to you for any purpose whatsoever including but not limited to developing, manufacturing and marketing products. By submitting content to TIKTOK Shop, you acknowledge and agree that TIKTOK Shop and/or other third parties may independently develop software, applications, interfaces, products, and similar modifications and improvements. similar in functionality, code, or features to what is recommended in your account. submit. idea. You hereby grant to TIKTOK Shop and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to develop the above projects and use, copy, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform any submission to The Services in any media format and through any media channel, including but not limited to the promotion and redistribution of portions of the Services (and derivative works thereof). These Terms do not apply to personal information subject to our Privacy Policy unless you disclose such personal information on or through the Services.
    1. Third party contributions to external services and links
    25.1 Each person who contributes data, text, images, audio, video, software and other content to the Service is solely responsible for its accuracy, reliability, nature, clear rights, comply with laws and legal restrictions regarding your content contributions. Accordingly, TIKTOK Shop is not responsible for, and will not regularly monitor or audit, any Content Contributions for accuracy, reliability, nature, rights clearance, legal compliance, and legal restrictions. You will not hold TIKTOK Shop responsible for the acts or omissions of any user, including without limitation the content they post or otherwise make available through the Services.
    25.2 In addition, the Services may contain links to third party products, websites, services and offers. These third-party links, products, sites and services are not owned or controlled by TIKTOK Shop. Rather, they are operated by and are the property of their respective third parties and may be protected by applicable copyright or other intellectual property laws and treaties. TIKTOK Shop has not reviewed and is not responsible for the content, functionality, security, services, privacy policies or other practices of these third parties. We encourage you to read other terms and policies posted by third parties on their websites or elsewhere. By using the Services, you agree that TIKTOK Shop shall not be responsible in any way for your use or inability to use any site or facility.
    1. Your Representations and Warranties
    You represent and warrant that: (A) you have the legal capacity (in the case of a minor, valid parental or legal guardian consent), right and ability to participate in these Terms of Service and comply with them. and (B) The Services will be used only for lawful purposes in accordance with these Terms of Service and all applicable laws, rules, regulations, directives, guidelines, policies and regulations.
    1. Fraudulent or Suspicious Activity
    If TIKTOK Shop, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activities and/or transactions, we may take various actions to protect TIKTOK Shop, other buyers or sellers, other third parties, or you from recalls, chargebacks, claims, fees, fines, penalties, and any other liability. Actions we may take include but are not limited to the following:
    (a) We may close, suspend or restrict your access to your account or the Services and/or suspend the processing of any transactions;
    (b) We may suspend your TIKTOK Shop Guarantee eligibility;
    (c) We may hold, use or transfer funds in your account as required by judgments and orders affecting you or your account, including judgments and orders made by courts in Singapore or otherwise issued against TIKTOK Shop;
    (d) we may refuse to provide services to you now or in the future;
    (e) We may hold your funds for as long as necessary to protect TIKTOK Shop or third parties from liability risks or if we believe you may engage in activities and/or potentially fraudulent or suspicious transactions.
    For the purposes of this section:
    "chargeback" is a request made by the buyer directly to his or her debit or credit card company or credit card issuer to void the payment.
    “Claim” means a claim for payment submitted directly to TIKTOK Shop by a Buyer or Seller.
    "Revert" means that TIKTOK Shop reverses the payment because
    (a) the payment was invalid by the sender's bank, (b) was sent to you by TIKTOK Shop in error, (c) the person sending the payment was not authorized to send the payment (for example: sent using a stolen credit card), (d) you receive payment for activity that violates these Terms of Service or any other TIKTOK Shop policy, or (e) TIKTOK Shop decides to send complaint against you.
    1. Compensation
    You agree to indemnify, defend and hold harmless TIKTOK Shop and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners and employees (collectively, "The indemnified party") harmless from any and all injuries, claimed actions, actions and proceedings and all other liabilities, damages, fines, penalties, costs and related expenses (including without limitation any other dispute resolution fees) of any Indemnified Party arising out of or in connection with (a) any transaction made on this site, or any dispute related to such transaction (unless TIKTOK Shop or its affiliates are the seller in the transaction to which the dispute relates), (b) TIKTOK Shop warrants, (c) the operation, operation, management and/or administration of the Services by or on behalf of TIKTOK Shop, (d) your breach or violation of any provision of the Terms of Service this or any policy or guideline referred to herein, (e) your use or misuse of the Services, (f) your violation of any law or any right of a party third, (g) any content you upload.
    1. Separateness
    If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable under the laws of any jurisdiction, then such provision shall be deemed severable from these terms and conditions and no remaining provisions shall affect their validity and enforceability in any other jurisdiction, nor shall any remaining provisions affect their validity and enforceability in any other jurisdiction. enforcement of the relevant provision under the law of any other jurisdiction.
    1. GOVERNING LAW
    These Terms of Service shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act are expressly excluded to their extent. Except as otherwise provided by applicable law, any dispute, controversy, claim or controversy arising out of or relating to these Terms of Service against TIKTOK Shop or any indemnified party hereunder shall be submission and finally the Submission will be resolved by arbitration in Hong Kong under the Hong Kong Courts. The Arbitration Rules of the Kong International Arbitration Center are then in effect, which rules are deemed to be incorporated by reference into this Section. There will be one (1) arbitrator and the language of arbitration will be English.
    1. GENERAL PROVISIONS
    31.1 TIKTOK Shop reserves all rights not expressly granted herein.
    31.2 TIKTOK Shop may modify these Terms of Service at any time by posting the revised Terms of Service on this website. Your continued use of the Site following the posting of such changes constitutes your acceptance of such revised Terms of Service.
    31.3 You may not assign, sub-license or transfer any of the rights granted to you or sub-contract any of your obligations under this Agreement.
    31.4 Nothing in these Terms of Service creates a partnership, joint venture or agency relationship between you and TIKTOK Shop, nor does it authorize you to assume any costs or liability on behalf of for TIKTOK Shop.
    31.5 TIKTOK Shop's failure at any time to require performance of any provision of this Agreement shall not affect its right to enforce such provision at a later date unless such provision is waived in writing.
    31.6 These Terms of Service are for your and our benefit only, and not for the benefit of any other person or entity, other than TIKTOK Shop's affiliates and subsidiaries (and their respective companies). successors and respective subsidiaries of TIKTOK Shop and its affiliates and subsidiaries).
    
    31.7 The terms set forth in these Terms of Service and any agreements and policies contained or referred to in these Terms of Service constitute the entire agreement and understanding between the parties with respect to the Services and the Site website, and supersedes any prior agreements or understandings between the parties with respect thereto. The parties also exclude all terms implied in fact. In entering into the agreement formed by these Terms of Service, the parties do not rely on any statement, representation, warranty, understanding, promise, undertaking or assurance of any other person. other than as expressly provided in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies it may have with respect to any of the foregoing except this Section.
    31.8 You agree to comply with all applicable laws, rules, regulations and guidelines relating to anti-bribery and corruption, including without limitation the United States Foreign Corrupt Practices Act and the United States Foreign Corrupt Practices Act. Hong Kong anti-corruption laws, and acknowledge that you have and should establish the necessary policies to ensure compliance with such requirements All policies and procedures.
    1. About TIKTOK Shop's order processing policy.
    The Vietnam TIKTOK Shop Dropshipping model system is affiliated and operates based on the regulations and platform of the e-commerce platform TIKTOK Shop, so when you join TIKTOK Shop you must follow TIKTOK Shop's order processing process.
    When you receive an order from a buyer, you need to process it within 24 hours from the time the store receives the order.
    After 24 hours, if the store has not yet processed the received order, this behavior violates the agent's policies and terms of operation. To avoid additional costs for related units and partners, agents will receive reminder notices and be subject to a warning fee.
    Level 1 (Corresponding to 10% - 30% of the total order value received by the store).
    Then:
    - Within 24 hours of receiving notification from TIKTOK Shop: The store clearly understands and voluntarily pays the Level 1 warning fee and processes all orders currently being received. The above penalty fee will be refunded to store wallet after 48 hours and your store will continue to operate normally.
    - Within 48 hours of the store receiving a late order and you continue to violate the agent's policies and terms of operation, you will be subject to a warning fee.
    Level 2 (Corresponding to 30% of the total order value received by the store).
    When you refuse to pay the above fines, it means you unilaterally request to stop doing business with TIKTOK Shop. TIKTOK Shop will close the store and freeze all transactions arising from your account system-wide.
    As a representative of the store, you clearly understand and voluntarily pay the penalty fees that have arisen and process all orders that the store is receiving, then TIKTOK Shop will consider waiving any losses that TIKTOK Shop has incurred. bear the brunt of your store's erratic operations, and at the same time, TIKTOK Shop will support your store to continue operating normally.
    However, when TIKTOK Shop receives information that your store continues to violate the agency's policies and terms of operation: TIKTOK Shop will proceed with procedures to permanently close the store - exempting all responsibilities related to it. The agent's business issues are aimed at minimizing costs incurred and protecting the reputation of the store and related partners with customers.
    During the 7-day period (Excluding Holidays, New Year, Saturday and Sunday) when TIKTOK Shop considers closing the store, all transaction features related to your store will be limited.
    When a final decision is made, TIKTOK Shop will liquidate the violating store in accordance with the working process prescribed by the TIKTOK Shop corporation. Specifically: All benefits and management rights of the violating store will be handled in the form of public bidding at the monthly shareholder meeting.
    All remaining money in the account after completing specific deductions according to the attached list of items will be transferred by TIKTOK Shop to the Executive Board of the United Nations Children's Fund (abbreviated as UNICEF) for use to support child rights campaigns.
    Deductions include (if any):
    1. Commissions outside of capital
    2. Level 1 warning
    3. Level 2 warning
    4. Agent support money
    5. Personal income tax (Applicable according to current personal income tax law)
    6. Currency conversion fee (only applicable to foreign currency transactions)
    Legal Notices: Please send all legal notices to TIKTOK Shop and attention to "General Counsel".
    I have read this Agreement and agree to all of the above terms and any amendments thereto. By clicking the "SIGN UP" or "CONNECT TO FACEBOOK" button during the registration process, I understand that I am creating an electronic signature that I hope has the same power and effect as if I signed my name yourself manually.
    
    Last updated: 1 January 2024

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